SAM in USA LLC is a Delaware-registered wholesale distribution company based in Claymont, DE, specializing in American consumer goods — food, beverages, snacks, household, personal care, OTC health products, and more. We supply approved business buyers worldwide with over 9,374 SKUs sourced directly from licensed US manufacturers and authorized distributors. We do not sell retail. Every buyer goes through our approval process before gaining access to our catalog and pricing.

We work exclusively with registered business entities — importers, distributors, supermarket chains, wholesalers, and large-format retailers. We do not sell to individuals, end consumers, or unregistered resellers. To qualify, you must be able to provide your business registration documents and a valid tax/import identification number. We serve buyers in the United States and internationally across the Middle East, Gulf, Europe, Asia, Africa, and beyond.

Portal access is by invitation only. Start by contacting us via WhatsApp at (302) 666-2599 or email support@saminusa.shop with a brief description of your business, country, and typical order volume. Our team reviews all applications within 1–3 business days. Upon approval, you'll receive a personal invitation link valid for 48 hours to set up your account. See our How It Works page for the full onboarding process.

No fees whatsoever. Portal access, the pallet calculator, the customs duty estimator, the HS code classifier, the container optimizer, and the freight estimator are all included at no charge for approved buyers. We make money when you order — not by charging for access.

We review all applications within 1–3 business days (Mon–Fri, 9am–6pm EST). You'll receive a response via the same channel you used (WhatsApp or email). If you haven't heard back after 3 business days, please follow up — messages occasionally get filtered. For the fastest response, WhatsApp is preferred. We do not automatically approve all requests; we ensure mutual fit before granting access.

The minimum order is 1 full pallet. Our portal's built-in pallet calculator tracks your order weight and volume in real time and alerts you if you fall below the threshold before checkout. For container-load orders (FCL/LCL), different minimums apply — contact us for a quote. We do not process carton-only or single-case orders.

Yes — mixed pallets are fully supported and encouraged. You can combine items from any category — grocery, beverages, snacks, household, personal care — on the same pallet. The system calculates in real time whether your combined selections meet the 1-pallet minimum. The pallet count, total weight, and total cubic volume are displayed live in your cart.

Every product in our catalog has a case weight and case dimensions on file. As you add items to your cart, the portal automatically sums the total weight and volume and converts it to pallet equivalents using standard US pallet specs (48"×40"). The cart sidebar shows your running pallet count, warns you if you're below the minimum, and lets you adjust quantities before submitting your order request. No guesswork required.

Orders may be cancelled or modified before payment is sent. Once your payment has cleared, all sales are final — the order cannot be cancelled, modified, reduced, or refunded for any reason other than the narrow exceptions listed in our Returns Policy (transit damage, wrong items shipped, documented shortage). Please review your order carefully before submitting payment. If you need to change something after submitting your order request but before sending payment, contact us immediately via WhatsApp.

Prices shown in your portal are your pre-agreed wholesale case prices, specific to your account tier. For large-volume orders (multi-pallet or container loads), we can often work on volume pricing for specific SKUs — contact us before placing your order. Prices are subject to market change; the price confirmed at order submission is the binding price for that order. We do not negotiate individual case prices for standard pallet orders.

Yes — use the Product Request button inside your portal, or send us the details via WhatsApp. Include the brand name, UPC barcode, and your target quantity. We source from thousands of US manufacturers and can typically add new products within 3–7 business days if sufficient demand exists. High-volume requests receive priority sourcing. There is no guarantee we can source every product, but we will always follow up with a definitive answer.

We do not offer complimentary samples. However, for buyers placing their first order, we can sometimes arrange a small-lot trial order below the standard pallet minimum for select SKUs at a slightly adjusted rate — contact us to discuss before placing your request. Full product specifications, ingredient lists, photos, and in many cases AI-generated detailed descriptions are available in the catalog without ordering.

We accept the following methods:

• Wire Transfer (ACH / SWIFT / WIRE) — Our preferred method. Fastest clearance and order release. Ideal for international buyers.
• Cashier's Check — A bank-issued check made payable to SAM in USA LLC. Must clear before order is released.
• Certified Check — A bank-guaranteed check verified by the issuing bank. Treated the same as cashier's check.
• Credit / Debit Card — Available for approved accounts after order confirmation. Contact us to arrange. Processing fees may apply.

We do not accept personal checks, money orders, PayPal, Venmo, Zelle, or cryptocurrency.

After your order is confirmed by our team, we will send you a proforma invoice that includes our full banking details (beneficiary name, bank name, account number, routing number, SWIFT/BIC for international wires). Use those details exactly as provided. Include your order number in the wire reference/memo field so we can match payment to your order instantly. We will confirm receipt and release your order within 1 business day of funds clearing.

Trade credit terms (Net 30, Net 60) are available for established accounts that have completed a minimum of 3 paid orders in good standing. You must submit a formal credit application and receive written approval. Credit terms are not the default — all new accounts start on prepayment. Contact support@saminusa.shop to inquire once you meet the eligibility criteria.

Invoices not paid by the due date accrue interest at 1.5% per month (18% APR) from the due date until paid in full. Accounts with overdue balances are placed on credit hold — no new orders will be shipped until the balance is cleared. Accounts with repeated late payments may have credit terms revoked. All credit terms are governed by our Terms & Conditions and Delaware law.

All portal traffic is encrypted via HTTPS/TLS. We do not store credit card numbers on our servers — card payments are processed through PCI-compliant payment processors. Wire transfer instructions are sent only via verified email from our domain or WhatsApp. Always verify banking details directly with us before sending any payment. We will never change banking details mid-transaction via email alone — call or WhatsApp us to confirm if you receive unexpected banking change notices.

All shipments are sold FOB Origin (SAM in USA Warehouse) by default under Incoterms® 2020. This means title and risk of loss transfer to the buyer at the moment the carrier accepts the shipment at our Claymont, DE facility. For international orders, we can quote CIF (Cost, Insurance & Freight) or DAP (Delivered at Place) upon request before order placement — contact us for a freight quote. Buyers are responsible for arranging their own freight under FOB terms unless otherwise agreed in writing.

Yes. We regularly export to buyers in the Middle East, Gulf Cooperation Council (GCC) countries, Europe, Asia, Africa, and Latin America. Our portal includes a built-in Customs Duty Calculator that estimates import duties for your destination country using real HS codes assigned to each product. The buyer is responsible for all import duties, taxes, customs clearance fees, and compliance with destination country import regulations.

Transit times from our Claymont, DE warehouse (excludes order processing, typically 1–3 business days):

• Domestic LTL (Less-Than-Truckload): 3–7 business days
• Domestic FTL (Full Truckload): 1–5 business days
• International — Gulf / Middle East: 20–35 days (ocean)
• International — Europe: 12–20 days (ocean)
• International — Asia: 18–30 days (ocean)
• International — Africa: 20–40 days (ocean)

Air freight is available for urgent small shipments — contact us for a quote. All international transit times are estimates; port congestion, customs holds, and carrier delays may extend timelines.

Standard documents included with every shipment:

• Commercial Invoice
• Packing List (itemized by SKU, case count, weight)
• Bill of Lading (BOL) / Airway Bill

Available upon request (72-hour advance notice required):

• Certificate of Origin (USA)
• Phytosanitary Certificate (for applicable food products)
• Health Certificate / FDA Registration documentation
• Free Sale Certificate
• Halal / Kosher Certificates (per SKU, where available)
• Certificate of Analysis (COA, for specific products)

Additional documentation fees may apply for legalized/apostilled documents.

For chilled and frozen products, the buyer is responsible for arranging refrigerated (reefer) freight. SAM in USA stores temperature-sensitive products under appropriate conditions at our facility, but once the carrier takes possession (FOB Origin), cold chain responsibility transfers entirely to the buyer. We strongly recommend working with a freight forwarder experienced in temperature-controlled logistics. SAM in USA accepts no liability for temperature-related spoilage or quality degradation after freight handoff.

Once your shipment is dispatched, we will send you the BOL number and carrier tracking information via email and WhatsApp. For domestic shipments, you can track directly on the carrier's website. For international ocean freight, your freight forwarder will provide a booking confirmation and container number. Order status is also visible in your portal under Order History. If you haven't received tracking info within 2 business days of your expected ship date, contact support@saminusa.shop.

The buyer bears 100% of all customs duties, import taxes, VAT/GST, excise duties, customs brokerage fees, and any other charges levied by the destination country. This applies under FOB, CIF, and DAP terms (under DAP, SAM pays freight to destination but not duties). It is the buyer's responsibility to verify import eligibility and calculate total landed cost before ordering. Our portal's Customs Duty Calculator can estimate these costs using real HS codes — it is a tool, not a guarantee, and actual duties are determined by your country's customs authority.

Our portal includes a Customs Duty Calculator that uses the actual HS (Harmonized System) tariff codes assigned to each product in our catalog to estimate import duties for your destination country. You select your country, add products from your cart, and the tool calculates an estimated duty amount based on publicly available tariff schedules. This is an estimate only — actual duties depend on your country's current tariff rates, any applicable trade agreements, declared value, and customs officer discretion. Always confirm with a licensed customs broker in your country before finalizing large orders.

We export to most countries worldwide. Our primary export markets include UAE, Saudi Arabia, Kuwait, Qatar, Bahrain, Oman, Jordan, Egypt, Iraq, Lebanon, Morocco, UK, Germany, Netherlands, France, Spain, Japan, South Korea, Singapore, Nigeria, Kenya, and more. We are unable to ship to countries subject to US OFAC sanctions (including but not limited to North Korea, Iran, Cuba, Syria, and specific Russian-linked entities). If you are unsure whether your country is eligible, contact us before placing an order.

SAM in USA bears no responsibility for goods rejected at the destination country's customs. Customs rejection due to prohibited products, regulatory non-compliance, import licensing failures, incorrect documentation (provided by the buyer's broker), or any other reason at destination is entirely the buyer's risk and cost. We strongly recommend buyers research their country's import regulations, required certificates, and any restricted or banned products before ordering. We can advise on commonly required documentation but cannot guarantee customs clearance in any country.

Yes — we can provide a US Certificate of Origin, phytosanitary certificates, health certificates, FDA registration documentation, free sale certificates, and product-specific certificates (Halal, Kosher, COA) where available. These must be requested at least 72 hours before the scheduled ship date. Some documents require third-party certification and may incur an additional fee. Specify your document requirements when you submit your order request so we can prepare everything in time.

Our catalog of 9,374+ SKUs spans:

• 🛒 Grocery & Dry Goods
• 🥤 Beverages & Energy Drinks
• 🍫 Snacks & Confectionery
• 🧴 Personal Care & Beauty
• 🧹 Household & Cleaning
• 💊 OTC Health & Wellness
• 🥛 Dairy & Refrigerated
• ❄️ Frozen Foods
• 👶 Baby & Infant
• 🐾 Pet Food & Supplies
• 🌿 Specialty & Organic
• 🎄 Seasonal & Holiday

All products are sourced from licensed US manufacturers and authorized distributors — brands recognized worldwide, packaged for the US market.

Yes, 100%. Every product we carry is sourced from licensed US manufacturers, authorized distributors, or direct brand relationships. We do not deal in grey-market, counterfeit, diversion, or unauthorized products. All products are packaged in their original US market packaging with English labeling. We maintain purchase records and supplier documentation for all inventory, which can be made available to buyers requiring traceability documentation for their import/retail compliance.

We ship products with a minimum remaining shelf life of 60% of the total shelf life from the ship date, unless a specific "short-dated" product is disclosed and agreed upon in writing before order placement (short-dated products are offered at discounts). If you have specific minimum remaining shelf life requirements for your market (common in Gulf countries — e.g., minimum 6 months remaining), please state them clearly on your order request. We will confirm whether we can meet your requirement before accepting the order.

Certifications vary by product and manufacturer. Our portal displays allergen information and available certifications for each product listing. For specific Halal or Kosher certification documents (letter of certification, certifying body name, certificate number), contact support@saminusa.shop with the specific SKU(s). We recommend confirming certifications before placing large orders for markets with strict Halal import requirements. We do not certify products ourselves — certification is issued by the product manufacturer or their certifying body.

Many products in our catalog include AI-enriched descriptions generated using Claude (by Anthropic) to help buyers quickly understand product characteristics, use cases, and key selling points — especially useful when browsing thousands of unfamiliar American brands. These descriptions are generated based on product data (name, brand, category, UPC) and are meant as a helpful supplement, not a substitute for reading the actual product label. We do not transmit any buyer personal data to the AI system. The actual product label and manufacturer's information remain the authoritative source for ingredient, allergen, and certification details.

All sales are final once payment has cleared. We do not accept returns for change of mind, market conditions, regulatory issues in the buyer's country, customs rejection, or any other buyer-side reason. The only exceptions are: (1) transit damage documented on the BOL at delivery; (2) wrong items shipped by SAM in error; (3) documented shortage that differs from the packing list. All claims must be submitted within 5 business days of delivery with photographic evidence and supporting documentation. See our full Returns & Refund Policy for complete details.

Follow these steps immediately upon delivery:

1. Inspect before signing. Do not accept delivery without visually inspecting for external damage.
2. Note damage on the BOL. Write a specific description of damage on the Bill of Lading before signing. "Subject to inspection" notations are not sufficient.
3. Photograph everything. Document pallet condition, individual case damage, and product damage with photos before moving anything.
4. Notify us within 5 business days by emailing support@saminusa.shop with your order number, BOL number, damage description, and photos.
5. Keep all damaged goods in original packaging until the claim is resolved — we or the carrier may require inspection.

Claims submitted after 5 business days or without BOL notation for visible damage will not be accepted.

If you receive items not listed on your packing list, or fewer cases/units than invoiced, email support@saminusa.shop within 5 business days of delivery with: your order number, packing list, a count of what was actually received (photo evidence of the pallet/cases), and a description of discrepancies. If the error is confirmed on our end, we will arrange credit, replacement shipment, or refund for the affected items at our discretion. Claims for shortages where the pallet shows no signs of tampering and matches total weight at pickup may be subject to carrier investigation.

We do not accept return shipments from international buyers under any circumstances. The cost, customs complexity, and logistics of international returns are prohibitive. For valid claims on international orders (transit damage, wrong items, shortage — all documented within 5 business days), resolution will be in the form of a credit on your next order or partial refund at our discretion, based on the evidence provided. Physical return of goods to our Delaware facility is not required or expected for international claims.

Beyond the product catalog and ordering system, approved buyers get access to:

• 🧮 Pallet Calculator — Real-time pallet count, weight, and volume tracking as you build your order.
• 🌍 Customs Duty Calculator — Estimate import duties by country using real HS codes.
• 🏷️ HS Code Classifier — AI-powered tool to classify products by Harmonized System tariff code.
• 📦 Container Optimizer — Calculate how many pallets fit in a 20' or 40' container and optimize your load.
• 🚢 Freight Rate Estimator — Ballpark freight rates for major trade lanes from Wilmington, DE.
• 📋 Order History — Full record of past orders, invoices, and status.
• 💬 Product Request — Request products not yet in the catalog.

The HS Code Classifier is an AI-powered tool in the portal that assigns the correct Harmonized System (HS) tariff code to products. HS codes are used by customs authorities worldwide to identify products and determine applicable import duties. Our classifier uses product name, brand, category, and description to suggest the most accurate 6-digit HS code. This is particularly valuable when preparing your customs declarations and when using our Customs Duty Calculator. All products in our catalog already have pre-classified HS codes — the classifier is available if you need to classify additional items or verify classifications for your country's specific requirements.

The Container Optimizer helps international buyers planning FCL (Full Container Load) shipments. You select your cart items and a container type (20' or 40' standard or high-cube), and the tool calculates total cubic volume, total weight, and whether your order fits within the container's capacity limits. It also suggests whether splitting into two containers or adjusting quantities would optimize your load factor and cost per unit. This is a planning tool — actual container loading is performed by your freight forwarder.

On the portal login page at portal.saminusa.shop, click "Forgot Password", enter your registered email address, and you'll receive a reset link within a few minutes. Check your spam folder if it doesn't arrive. If you still can't access your account, contact support@saminusa.shop or message us on WhatsApp — we can verify your identity and manually reset your access.