SAM in USA LLC is a Delaware-registered wholesale distribution company based in Claymont, DE, specializing in American consumer goods — food, beverages, snacks, household, personal care, OTC health products, and more. We supply approved business buyers in New Jersey, Delaware, Pennsylvania, Maryland, Virginia and New York with {{SAM_TOTAL}} SKUs sourced directly from licensed US manufacturers and authorized distributors. We do not sell retail. You can browse our public catalog without signing in. Create an account for instant portal access. Orders and invoices follow their own confirmation process.

We work exclusively with registered business entities — grocers, distributors, supermarket chains, wholesalers, and large-format retailers. We do not sell to individuals, end consumers, or unregistered resellers. To qualify, you must be able to provide your business registration documents and a valid tax identification number. We serve buyers in New Jersey, Delaware, Pennsylvania, Maryland, Virginia and New York only.

Register at portal.saminusa.shop with your details and password. Your account is active immediately, and a welcome email is sent to you. No invitation or account approval is required.

No fees whatsoever. Portal access, the pallet calculator, and the supplied freight quote worksheet are all included at no charge for registered buyers. We make money when you order — not by charging for access.

Immediately after registration. You can browse products, submit orders and contact SAM from your account. Order exceptions and invoice approval are separate from account access.

The minimum order is 1 full pallet. Our portal's built-in pallet calculator tracks your order weight and volume in real time and alerts you if you fall below the threshold before checkout. For full-truckload orders, different minimums apply — contact us for a quote. We do not process carton-only or single-case orders.

Yes — mixed pallets are fully supported and encouraged. You can combine items from any category — grocery, beverages, snacks, household, personal care — on the same pallet. The system calculates in real time whether your combined selections meet the 1-pallet minimum. The pallet count, total weight, and total cubic volume are displayed live in your cart.

Every product in our catalog has a case weight and case dimensions on file. As you add items to your cart, the portal automatically sums the total weight and volume and converts it to pallet equivalents using standard US pallet specs (48"×40"). The cart sidebar shows your running pallet count, warns you if you're below the minimum, and lets you adjust quantities before submitting your order request. No guesswork required.

Orders may be cancelled or modified before payment is sent. Once your payment has cleared, all sales are final — the order cannot be cancelled, modified, reduced, or refunded for any reason other than the narrow exceptions listed in our Returns Policy (transit damage, wrong items shipped, documented shortage). Please review your order carefully before submitting payment. If you need to change something after submitting your order request but before sending payment, contact us immediately via WhatsApp.

Prices shown in your portal are your pre-agreed wholesale case prices, specific to your account tier. For large-volume orders (multi-pallet or full-truckload orders), we can often work on volume pricing for specific SKUs — contact us before placing your order. Prices are subject to market change; the price confirmed at order submission is the binding price for that order. We do not negotiate individual case prices for standard pallet orders.

Yes — use the Product Request button inside your portal, or send us the details via WhatsApp. Include the brand name, UPC barcode, and your target quantity. We source from thousands of US manufacturers and can typically add new products within 3–7 business days if sufficient demand exists. High-volume requests receive priority sourcing. There is no guarantee we can source every product, but we will always follow up with a definitive answer.

We do not offer complimentary samples. However, for buyers placing their first order, we can sometimes arrange a small-lot trial order below the standard pallet minimum for select SKUs at a slightly adjusted rate — contact us to discuss before placing your request. Full product specifications, ingredient lists, photos, and in many cases recorded descriptions are available in the catalog without ordering.

We accept the following methods:

• Wire Transfer (ACH / WIRE) — Our preferred method. Fastest clearance and order release.
• Cashier's Check — A bank-issued check made payable to SAM in USA LLC. Must clear before order is released.
• Certified Check — A bank-guaranteed check verified by the issuing bank. Treated the same as cashier's check.
• Credit / Debit Card — Available for approved accounts after order confirmation. Contact us to arrange. Processing fees may apply.

We do not accept personal checks, money orders, PayPal, Venmo, Zelle, or cryptocurrency.

After your order is confirmed by our team, we will send you a proforma invoice that includes our full banking details (beneficiary name, bank name, account number, routing number). Use those details exactly as provided. Include your order number in the wire reference/memo field so we can match payment to your order instantly. We will confirm receipt and release your order within 1 business day of funds clearing.

Trade credit terms (Net 30, Net 60) are available for established accounts that have completed a minimum of 3 paid orders in good standing. You must submit a formal credit application and receive written approval. Credit terms are not the default — all new accounts start on prepayment. Contact support@saminusa.shop to inquire once you meet the eligibility criteria.

Invoices not paid by the due date accrue interest at 1.5% per month (18% APR) from the due date until paid in full. Accounts with overdue balances are placed on credit hold — no new orders will be shipped until the balance is cleared. Accounts with repeated late payments may have credit terms revoked. All credit terms are governed by our Terms & Conditions and Delaware law.

All portal traffic is encrypted via HTTPS/TLS. We do not store credit card numbers on our servers — card payments are processed through PCI-compliant payment processors. Wire transfer instructions are sent only via verified email from our domain or WhatsApp. Always verify banking details directly with us before sending any payment. We will never change banking details mid-transaction via email alone — call or WhatsApp us to confirm if you receive unexpected banking change notices.

All shipments are sold FOB Origin (SAM in USA Warehouse) by default. This means title and risk of loss transfer to the buyer at the moment the carrier accepts the shipment at our Claymont, DE facility. For delivery within NJ, DE, PA, MD, VA & NY, we can quote delivered truck freight (LTL / full truckload) upon request before order placement — contact us for a freight quote. Buyers are responsible for arranging their own freight or warehouse pickup under FOB terms unless otherwise agreed in writing.

We deliver only within New Jersey, Delaware, Pennsylvania, Maryland, Virginia and New York. Orders are delivered by truck (LTL / full truckload), or you can pick up from our warehouse in Delaware. We do not ship outside these six states.

Transit times from our Claymont, DE warehouse to NJ, DE, PA, MD, VA & NY (excludes order processing, typically 1–3 business days):

• Domestic LTL (Less-Than-Truckload): 1–5 business days
• Domestic FTL (Full Truckload): 1–5 business days

Warehouse pickup in Claymont, DE is also available. All transit times are estimates; weather and carrier delays may extend timelines.

Standard documents included with every shipment:

• Commercial Invoice
• Packing List (itemized by SKU, case count, weight)
• Bill of Lading (BOL)

Available upon request (72-hour advance notice required):

• Health Certificate / FDA Registration documentation
• Halal / Kosher Certificates (per SKU, where available)
• Certificate of Analysis (COA, for specific products)

For chilled and frozen products, the buyer is responsible for arranging refrigerated (reefer) freight. SAM in USA stores temperature-sensitive products under appropriate conditions at our facility, but once the carrier takes possession (FOB Origin), cold chain responsibility transfers entirely to the buyer. We strongly recommend working with a carrier experienced in temperature-controlled logistics. SAM in USA accepts no liability for temperature-related spoilage or quality degradation after freight handoff.

Once your shipment is dispatched, we will send you the PRO/BOL number and carrier tracking information via email and WhatsApp. You can track your shipment directly on the carrier's website using the PRO or BOL number. Order status is also visible in your portal under Order History. If you haven't received tracking info within 2 business days of your expected ship date, contact support@saminusa.shop.

Our catalog of {{SAM_TOTAL}} SKUs spans:

• 🛒 Grocery & Dry Goods
• 🥤 Beverages & Energy Drinks
• 🍫 Snacks & Confectionery
• 🧴 Personal Care & Beauty
• 🧹 Household & Cleaning
• 💊 OTC Health & Wellness
• 🥛 Dairy & Refrigerated
• ❄️ Frozen Foods
• 👶 Baby & Infant
• 🐾 Pet Food & Supplies
• 🌿 Specialty & Organic
• 🎄 Seasonal & Holiday

All products are sourced from licensed US manufacturers and authorized distributors — trusted national brands, packaged for the US market.

Yes, 100%. Every product we carry is sourced from licensed US manufacturers, authorized distributors, or direct brand relationships. We do not deal in grey-market, counterfeit, diversion, or unauthorized products. All products are packaged in their original US market packaging with English labeling. We maintain purchase records and supplier documentation for all inventory, which can be made available to buyers requiring traceability documentation for their retail compliance.

We ship products with a minimum remaining shelf life of 60% of the total shelf life from the ship date, unless a specific "short-dated" product is disclosed and agreed upon in writing before order placement (short-dated products are offered at discounts). If you have specific minimum remaining shelf life requirements for your market (e.g., minimum 6 months remaining), please state them clearly on your order request. We will confirm whether we can meet your requirement before accepting the order.

Certifications vary by product and manufacturer. Our portal displays allergen information and available certifications for each product listing. For specific Halal or Kosher certification documents (letter of certification, certifying body name, certificate number), contact support@saminusa.shop with the specific SKU(s). We recommend confirming certifications before placing large orders for markets with strict Halal requirements. We do not certify products ourselves — certification is issued by the product manufacturer or their certifying body.

Product details come from the catalog records maintained by SAM. The platform does not generate product descriptions. For ingredients, allergens, origin and certifications, confirm the exact product label and current supplier documents with SAM before ordering.

All sales are final once payment has cleared. We do not accept returns for change of mind, market conditions, regulatory issues in the buyer's state, or any other buyer-side reason. The only exceptions are: (1) transit damage documented on the BOL at delivery; (2) wrong items shipped by SAM in error; (3) documented shortage that differs from the packing list. All claims must be submitted within 5 business days of delivery with photographic evidence and supporting documentation. See our full Returns & Refund Policy for complete details.

Follow these steps immediately upon delivery:

1. Inspect before signing. Do not accept delivery without visually inspecting for external damage.
2. Note damage on the BOL. Write a specific description of damage on the Bill of Lading before signing. "Subject to inspection" notations are not sufficient.
3. Photograph everything. Document pallet condition, individual case damage, and product damage with photos before moving anything.
4. Notify us within 5 business days by emailing support@saminusa.shop with your order number, BOL number, damage description, and photos.
5. Keep all damaged goods in original packaging until the claim is resolved — we or the carrier may require inspection.

Claims submitted after 5 business days or without BOL notation for visible damage will not be accepted.

If you receive items not listed on your packing list, or fewer cases/units than invoiced, email support@saminusa.shop within 5 business days of delivery with: your order number, packing list, a count of what was actually received (photo evidence of the pallet/cases), and a description of discrepancies. If the error is confirmed on our end, we will arrange credit, replacement shipment, or refund for the affected items at our discretion. Claims for shortages where the pallet shows no signs of tampering and matches total weight at pickup may be subject to carrier investigation.

Beyond the product catalog and ordering system, registered buyers get access to:

• 🧮 Pallet Calculator — Real-time pallet count, weight, and volume tracking as you build your order.
• 🚢 Freight Quote Worksheet — Record a supplied carrier quote and its reference; no market rate is invented.
• 📋 Order History — Full record of past orders, invoices, and status.
• 💬 Product Request — Request products not yet in the catalog.

On the portal login page at portal.saminusa.shop, click "Forgot Password", enter your registered email address, and you'll receive a reset link within a few minutes. Check your spam folder if it doesn't arrive. If you still can't access your account, contact support@saminusa.shop or message us on WhatsApp — we can verify your identity and manually reset your access.